Peninsula Snore Clinic is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
Peninsula Snore Clinic is a dental sleep clinic based in Mount Eliza, Victoria, providing assessment and management of snoring and obstructive sleep apnoea using oral appliance therapy and related dental services.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone numbers, and facsimile numbers.
At Peninsula Snore Clinic, Personal Information also includes:
• Date of birth
• Medical and dental history
• Sleep history and screening questionnaires
• Diagnostic sleep study results
• Imaging and clinical records
• Treatment plans and outcomes
• Health insurance and Medicare details
This Personal Information is obtained in many ways, including interviews, correspondence, telephone calls, email, our website at www.peninsulasnoreclinic.com.au, referrals from medical or dental practitioners, diagnostic testing providers, and practice management systems. We don’t guarantee the website links or the policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
At Peninsula Snore Clinic, the primary purposes include:
• Assessment and management of snoring and sleep apnoea
• Communication regarding appointments, treatment, and results
• Coordination of care with other health professionals
• Clinical documentation and legal compliance
• Billing, payments, and insurance claims
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
At Peninsula Snore Clinic, Sensitive Information primarily includes health and medical information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent or where required or authorised by law
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may receive information from third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Third parties may include:
• General medical practitioners
• Sleep physicians
• Dental practitioners
• Diagnostic sleep testing providers
• Health insurers
Your Personal Information may be disclosed in several circumstances, including the following:
In addition, disclosure may occur to healthcare providers directly involved in your care, to secure IT and practice management providers, and to regulatory authorities, where required to meet professional or legal obligations.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
Peninsula Snore Clinic uses secure electronic systems and physical safeguards appropriate to healthcare records.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files, which we will retain for a minimum of 7 years.
You may access the Personal Information we hold about you and update and or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Peninsula Snore Clinic will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may require identification before releasing the requested information.
It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is outdated or inaccurate, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
If you have any queries or complaints about our Privacy Policy, please contact us at:
Peninsula Snore Clinic
1299 Nepean Highway
Mount Eliza VIC 3930
Email: info@peninsulasnoreclinic.com.au
Phone: (03) 9775 4600
